Contact Center
Connect more calls, win more bookings.
Customer calls are unpredictable.
Enhance your team with our flexible staffing solutions, ensuring you never miss a call, especially during peak times. Our 24/7/365 answering capabilities keep you ahead of the competition, ensuring that calls you've invested in lead to bookings on your dispatch board—not your competitors.
Additionally, we free up your internal teams to focus on higher-impact tasks by handling incoming calls, optimizing productivity and allowing strategic reinvestment of resources. This dynamic support system adapts to your business needs, providing essential support while lessening the burden of fixed costs.
.png)
Contact Center Services.
From the first call to the last, we deliver.
Inbound Calls
Our team is available 24/7/365, and we answer 94%+ of inbound calls. By consistently answering calls quickly, we help you book more jobs and increase revenue, keeping your business thriving around the clock.
Inbound Lead Management
Proprietary systems allow us to capture leads as soon as you do and tee-up the information for our team to call immediately. If the customer does not answer we have custom SMS campaigns and call follow ups to increase conversion.
Confirmation Calls
Our custom appointment confirmation protocols reduce cancellations by contacting customers at optimal times and following up persistently when needed. This efficient process enhances your scheduling reliability and customer service.
Appointment Booking
Our team is familiar with many CRMs, allowing us to book with precision. By customizing details like fees and service areas within our scripts, we ensure each job is booked accurately—capturing more calls and directly increasing your bookings and revenue.
Estimate Management
Increasing the conversion rate of estimates into jobs can significantly impact your profits, particularly for large-scale installations. Our services can help you follow up on pending estimates and schedule approved ones to ensure that no potential jobs are missed.
Customer Satisfaction Calls
Internally, we refer to these as R3 calls, which stands for Referrals, Reviews, and Repeat Business. It's essential to follow up with customers after completing a job to strengthen their relationship with your business and encourage them to return.
Dispatch for Dollars
When booking jobs, we strategically schedule with flexibility in mind. This approach allows you to prioritize high-revenue jobs, optimizing your team's routes and maximizing profitability.
Deposit & Invoice Collection
Our deposit collection process minimizes the likelihood of cancellations and rescheduling with your clients. Our dedicated team of representatives ensures secure payment processing, reducing the hassle of receiving payments.
Outbound Campaigns
A performance dashboard is provided to you from day 1 to help you track business performance through a variety of data points, such as total calls, call types, booked jobs, marketing information, and more.
Experts in your
field service software.
