Utilizing the best software on the planet puts us at the forefront of innovation to continually provide the best service for you. As the tools we use innovate their products, we in turn are able to innovate our service. This leads to more flexibility & customizability, better tracking & conversion, increased efficiencies, and superior performance.
Best in class tooling.
Our process.
Proprietary call routing prioritizes customers, kills spam calls and eliminates interruptions 24/7 to ensure all opportunity is captured.
Custom built call flows and data collection processes enable our team to gather all desired details while delivering exceptional customer service.
Properly qualify each prospective customer. Leverage key job details, validate fees & collect deposits, and set customer expectations.
Set jobs up for success by communicating each booking through Slack, enter all details into your CRM, and dispatch techs accordingly.
Job completion triggers follow up tasks to ensure a happy customer, generate reviews & referrals, and collect payment if necessary.
Our tools.
Salesforce
With 70,000+ employees and 150,000+ customers worldwide, Salesforce is the world's #1 CRM platform. This provides Salesforce the capital and capability to consistently innovate their product- in fact, they usually have three major update releases per year. Salesforce is the primary tool that we use to deliver best in class operations, and as they innovate, we innovate.
One of Salesforce's greatest abilities is allowing its users to create customized, powerful processes & data collections mechanisms tailored to any need. We've leveraged that strength to create proprietary systems which enable our team to execute entirely on your day to day business needs.
Talkdesk
Talkdesk is one of the leaders in the VoIP space, providing cloud-based contact centre services and a full suite of additional features. Challenging the status quo of traditional contact centre platforms, Talkdesk was built with flexibility and innovation in mind.
In simple terms, Talkdesk is the tool we use to answer & make calls. However, Talkdesk's complex capabilities allow us to construct proprietary routing processes, based on where each particular customer is in their experience with your company, to get your customers to the right person. 97% of the calls we receive in business hours are answered within 11 seconds.
Slack
Slack, an acronym for "Searchable Log of All Conversation and Knowledge," is a business communications tool which was purchased by Salesforce in 2021 for over $27 billion. Not only is Slack a great tool for instant communication, but it also has powerful integration capabilities through its API.
Communication is key to success, and all of our communication, both internally and between our customers, is through Slack. Custom built integrations allow us to instantaneously communicate information to you regarding all aspects of your business- calls, office tasks, bookings, and everything in between. With its powerful search capabilities, you are easily able to find any and all information we communicate to you whenever you need it.
Zapier
Zapier is a software which allows its users to connect different applications to each other in a variety of ways. Starting out connecting just 25 different applications, it now supports connections for more than 4,000 apps- including Salesforce, Talkdesk, Slack, most major home service SaaS platforms, and Google workspace.
The automations & connections we use to power our processes are both custom built and built with Zapier. The easy to use interface Zapier provides allows us to create complex, automated processes in real-time. These are the same processes which help us communicate more quickly with you & your customers, and allow the EverPro team to be the most powerful office operations solution for your business.